Privacy Policy
GENERAL INFORMATION
A. What is Personal Data?
Personal Data is any information relating to personal or material circumstances that relates to an identified or identifiable individual. This includes, for example, your name, date of birth, e-mail address, postal address, or telephone number as well as online identifiers such as your IP address. In contrast, information of a general nature that cannot be used to determine your identity is not Personal Data. This includes, for example, the number of users of a website.
B. What is processing?
“Processing” means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means. The term is broad and covers virtually any handling of data.
C. What law applies?
In principle, we will only use your Personal Data in accordance with the applicable data protection laws, in particular the UK’s Data Protection Act (“DPA”) and the EU’s General Data Protection Regulation (“GDPR”).
D. Who is responsible for data processing?
The responsible party for data processing is Nutriluxe Ltd, registered in England and Wales under company number 15742620 of 124 City Road, London, United Kingdom, EC1V 2NX (“Vitamins and More”, “we”, “us”, “our”). If you want to contact us or if you have any questions, you can reach us by email [email protected], or write to us at the above address.
E. What are the legal bases of processing?
We only process your Personal Data if we at least one of the following applies:
- you have given your consent,
- the data is necessary for the fulfilment of a contract / pre-contractual measures,
- the data is necessary for the fulfilment of a legal obligation or
- the data is necessary to protect our legitimate interests, provided that your interests are not overridden.
DATA WE COLLECT AUTOMATICALLY
A. Log data
When you call up and use our website, we collect the Personal Data that your browser automatically transmits to our server. This is technically necessary for us to display our website and to ensure its stability and security. In this sense, we collect the following data: i) IP address of the requesting computer, ii) Date and time of access, iii) name and URL of the file accessed, iv) website from which the access was made (referrer URL), v) browser used and, if applicable, the operating system of your computer as well as the name of your access provider. The legal basis is our legitimate interest.
B. Hosting
To provide our website, we use the services of 1&1 IONOS SE who process all data to be processed in connection with the operation of our website on our behalf. The legal basis for the data processing is our legitimate interest in providing our website.
C. Content Management System
We use the Open Source Content Management System (CMS) of WordPress.Org, to publish and maintain the created and edited Content and texts on our website. This means that all content and texts submitted to us by users for publication is transferred to our 1&1 IONOS Server. In addition to texts, this also includes, for example your data in our forms. The legal basis for this processing is our legitimate interest.
D. WooCommerce
To provide our shop, we use the WooCommerce service developed and operated by Automattic Inc. WooCommerce provides us with their online e-commerce platform through which we can offer our goods for sale to you. Both your inventory data and your usage data are stored on WooCommerce’s servers. The legal basis for processing is our legitimate interest.
E. Economic analyses and market research
For business reasons, we analyse the data we have on web and server traffic patterns, website interactions, browsing behaviour etc. The analyses serve us alone and are not disclosed externally and processed using anonymous analyses with summarised and or anonymised values. For this purpose we use Google Analytics from Google LLC and SourceBuster JS. The legal basis is our legitimate interest and your consent. For further information on our use of analytics, please refer to our Cookie Policy.
F. Cookies
For the processing of Personal Data using cookies and similar technologies on our website, please refer to our Cookie Policy. The legal basis for the use of cookies is our legitimate interest or your consent when you agree to the use of technically non-essential cookies as further explained in our cookie policy.
G. Cookie consent
As set out in the UK`s Privacy and Electronic Communications Regulations (“PECR”) and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of technically non-essential cookies. For this purpose we use a cookie consent tool to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Data is transferred to us via our cookie consent tool: i) Your consent(s) or revocation of your consent(s); ii) Your IP address; iii) Information about your browser; iv) Information about your device; v) Time of your visit to our website. The basis for processing is our legitimate interest and your consent.
DATA WE COLLECT DIRECTLY
- A. General
We may ask you for Personal Data when you:
- use our website and services,
- buy products;
- request returns, support, or information,
- participate online or otherwise in marketing and advertising activities,
- subscribe to Vitamins and More`s marketing and promotional emails or other materials,
- interact with us on third-party social networking sites (subject to the terms of use and privacy policies of said third parties), or
- Contact us
In order to provide you with a more consistent and personali ed user experience in your interactions with Vitamins and More, data collected through one source may also be linked to other data collected by Vitamins and More through other sources. This may include data that helps us identify you when you access our website through several different devices.
B. Contacting us
You can contact us in various ways and data is always collected in the process. You provide us with most of the data that we process when you contact us such as your name, and email address. This data is collected and processed exclusively for the purpose of contacting you and processing your request and then deleted again, provided that there is no legal obligation to retain it.
C. Account Registration
It is also possible for you to register for an account. For this purpose, you can choose a password together with your email address, both of which will enable you to log in more easily without having to enter your data again when you make a future purchase or access our other content such as the blog or forum. We will hold your data as long as you have your account with us. The legal basis for processing is the provision or initiation of a contractual service and your consent.
D. Shopping with us
We process your first name, last name, e-mail address, billing and shipping address for the delivery of your order and the data related to your contract with us to handle the contractual relationship. The legal basis for processing is the provision of a contractual service.
E. When making a purchase
To make a purchase, you may need to provide a valid payment method (e.g., credit card). Your payment information will be collected and processed by our authorized payment vendor Stripe Payment. We do not directly collect or store credit or debit card numbers ourselves in the ordinary course of processing transactions. The legal basis for the provision of a payment system is the establishment and implementation of the contract.
F. Customer Relationship Management System
For support, we may store the data related to our customers (for example, your name, address, e-mail address or telephone number) in our customer relationship management system (CRM) using the services of tawk.to. This data processing is based on our legitimate interest in providing our customer service.
G. Administration, financial accounting, office organisation, contact management
We process data in the context of administrative tasks as well as organisation of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our services. The processing bases are our legal obligations and our legitimate interest.
H. Aggregated Data
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose including improving our website and services. Aggregated Data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this privacy policy.
I. Promotional use of your data
We use your data (email address) within the legally permissible scope for marketing purposes, e.g., to draw your attention to special promotions and discount offers using the services of . In addition, we may draw your attention to comparable offers by email, e.g., we may inform you about exclusive sales, promotions, or special events. The legal basis for processing is our legitimate interest.
J. Social Media
We have a presence on social media based on our legitimate interests. If you contact or interact with us via social media websites, we and the respective social media website are jointly responsible for the processing of your data and enter into a so-called joint-controller agreement. The legal basis is our legitimate interest, your consent or, in some cases, the initiation of a contractual performance, if any.
MARKETING
Insofar as you have given us your consent to process your Personal Data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.
You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission, or sometimes your consent is implied from your interactions or contractual relationship. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving marketing communication based on your interactions or contractual relationship with us.
Our Marketing generally takes the form of email but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent by us or on our behalf will include a means by which you may unsubscribe or opt out.
PRINCIPLES OF PROCESSING PERSONAL DATA
A. Storage and Retention
We process and store your Personal Data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with the UK’s Commercial Law and Fiscal Code. Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.
B. Security
Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organisational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through this website.
Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.
C. Sharing and Disclosure
We will not disclose or otherwise distribute your Personal Data to third parties unless this is i) necessary for the performance of our services and the processing of your order including with our suppliers and shipping companies, ii) you have consented to the disclosure, iii) or if we are legally obliged to do so e.g., by court order or if this is necessary to support criminal or legal investigations or other legal investigations or other legal proceedings; or proceedings at home or abroad or to fulfil our legitimate interests.
D. International Transfer
In the course of my website operation, we process data. We usually do not transfer Personal Data to countries outside the UK and the EEA. However, if we do, we will make sure that processing of your Personal Data is governed by Processing Agreements that include Standard Contractual Clauses for a high level of data protection.
E. What we do not do
- We do not request Personal Data from minors and children;
- We do not use Automated decision-making including profiling; and
- We do not sell your Personal Data.
YOUR RIGHTS AND PRIVILEGES
A. Your rights
You can exercise the following rights:
- Right to information
- Right to rectification
- Right to object to processing
- Right to deletion
- Right to data portability
- Right to withdraw consent
- Right to complain to a supervisory authority
- Right not to be subject to a decision based solely on automated processing.
B. Updating your information and withdrawing your consent
If you believe that the information we hold about you is inaccurate or that we are no longer entitled to use it and want to request its rectification, deletion, or object (including withdrawing of consents you have given us) to its processing, please do so in your account or by contacting us.
C. Access Request
In the event that you wish to make a Data Subject Access Request, you may inform us in writing of the same. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within 30 days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you of the reasons why we are unable to do so (except where we are not required to do so by law).
D. Complaint to a supervisory authority
The supervisory authority in the UK is the Information Commissioner’s Office (ICO). The ICO is located at Wycliffe House, Water Ln, Wilmslow SK9 5AF, UK or online at www.ico.org.uk. However, we would appreciate the opportunity to address your concerns before you approach the ICO or any other supervisory authority.