All orders will be processed and shipped with our courier as soon as possible. Once your order has been handed over to our courier, you will receive a shipping confirmation by email. Orders placed on a Saturday, Sunday or public holiday will not be dispatched until the next working day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. We do not ship on Saturday, Sunday, or Local/Public Holidays.
PLEASE NOTE: We do not ship to countries outside of the United Kingdom.
All items purchased are delivered under a shipping contract with our courier. This means that the risk of loss and title for these items passes to you upon delivery of your order to our courier. If you have not received your order within 25 working days of the dispatch date, please contact us. We ask that you contact us as soon as possible and within 45 days of placing your order. If you contact us outside of this time frame, we will not be able to track your order or issue a refund.
If you have received a damaged item, please email us within 7 days of delivery and include pictures of the damaged item so that the damage can be verified. Please do not dispose of the item until you have heard back from us. A claim can only be considered if it can be clearly shown that the item(s) are faulty or damaged.
If you have placed an order in error or made a mistake when placing the order, you must contact our customer service team as soon as possible within one hour of placing the order so that we can amend or cancel the order before it is dispatched. If your order has already been dispatched, we cannot amend or cancel the order until you have returned it to us.
We cannot change or update a shipping address once an order has been shipped. Please check your shipping details before submitting your order and email us before your order is dispatched if you wish to change your address.
If you have refused delivery or plan to refuse delivery of your order because you wish to cancel it, please contact us.
If your order is returned to us due to multiple failed delivery attempts, non-collection or an insufficient/wrong address, we cannot refund any delivery charges.
Before requesting or arranging a return, please read the following information carefully. You can return any delivered products you have purchased for any reason within 14 days of delivery. To do so, you should notify us in writing by email or post within 5 working days of delivery. If you are returning a product for any reason, other than damaged products, you should pay the cost of returning the product(s) to us
Refunds will be made to the same payment method used for the purchase. Refunds will be processed within 7 days and made to the payment method used at the time of purchase. For currency conversions, refunds will be made in the currency in which you paid for the order. We accept no responsibility for any loss or gain arising from changes in exchange rates between the time of order and the time of refund.
If you have not received a refund within 14 days of us notifying you that your refund has been issued, please double check your bank account, and contact your bank or credit card company. If you have done all this and still have not received your refund, please contact us.
We may change our Shipping, Refunds and Returns Policy from time to time. When we change our Shipping, Refunds and Returns Policy, we will publish the updated policy on our website. Please check this Shipping, Refunds and Returns Policy regularly. Subject to applicable law, all changes will take effect as soon as we publish the new Shipping, Refunds and Returns Policy, but where we have already collected information about you and/or where legally required to do so, we may take additional steps to inform you of any material changes to our Shipping, Refunds and Returns Policy and may request that you agree to these changes.
