Terms & Conditions
Welcome to Vitamins and More and our website and shop at www.vitaminsandmore.co.uk. These Terms and Conditions (these “Terms”) (together with the documents referred to on it) tells you the terms and conditions on which we sell you the products shown on our website (Products).
Please read these Terms carefully before ordering any Products. Please understand that by ordering any of our Products, you agree to be bound by these Terms and that if you refuse to accept these Terms, you will not be able to order any Products from us.
1. ABOUT US
1.1 We are Nutriluxe Ltd, registered in England and Wales under company number 15742620 of 124 City Road, London, United Kingdom, EC1V 2NX (“Vitamins and More”, “we”, “us”, “our”).
1.2. We operate the website and shop at www.vitaminsandmore.co.uk (our “website”).
1.3. To contact us, please email [email protected], or write to us at the above address.
1.4. These Terms were last updated on Saturday, 22nd of June 2024.
1.5. The following also apply to these Terms and form an integral part of these Terms:
1.5.1. Our Privacy Policy.
1.5.2. Our Cookie Policy; and
1.5.3. Our Shipping, Cancellation, Refunds and Returns Policy.
2. ELIGIBILITY
By placing an order through our website, you warrant that:
- you are legally capable of entering into binding contracts; and
- you are at least 18 years old; and
- you are resident in the UK; and
- you are accessing our website from the UK.
3. HOW THE CONTRACT IS FORMED
- Your order constitutes an offer to us to buy a Product.
- After placing an order, you will receive an email from us acknowledging that we have received your order (“Order”). This does not mean that your Order has been accepted.
- All orders are subject to acceptance by us.
- The contract between us (“Contract”) will only be formed when we dispatch the Product.
4. WHEN ORDERS ARE NOT ACCEPTED
4.1. While we do our best to always accept Orders, we can refuse an Order if:
4.1.1. you provide us with incomplete, incorrect or fraudulent information regarding your identity, age, payment details, billing information, shipping address.
4.1.2. we discover that there was an error on our website relating to the Products you ordered, such as an incorrect price or description or the Products are out of stock or no longer available.
4.1.3. If we cannot accept your Order, we will contact you and refund you any money you have already paid for such Products.
4.1.4. Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the unavailability of any Products at any time, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.
5. PRODUCTS DESCRIPTIONS
5.1. We do our best to ensure that the information about our Products is accurate and up to date. However, we do not guarantee that there will be no errors in the description and/or pricing of the Products, or that Products will always be available if you wish to place an Order.
5.2. We also reserve the right to modify the information about the Products including their prices, description and availability. However, such changes will not affect Orders accepted by us.
5.3.Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of the inaccuracy of any Product description, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.
6. PRICE AND PAYMENT
6.1. The price of the Products and our delivery charges will be as quoted on our website, except in cases of obvious error.
6.2. Product prices include VAT.
6.3. Product prices and delivery charges are liable to change at any time, but changes will not affect already dispatched Orders.
6.4. We are under no obligation to provide the Product to you at the incorrect lower price, even after we have dispatched the Product, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as an error.
6.5. All payments shall be made by using the payment methods specified by us from time to time. You acknowledge and agree that you are subject to the applicable user agreement of any third-party payment methods. We shall not be liable for any failure, disruption or error in connection with your chosen payment method. We reserve the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to you or giving any reason.
6.6. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.
7. CHARGEBACKS
8. CANCELLATION
8.1. We reserve the right to cancel, at any time before delivery and for whatever reason, any Order that we have previously accepted such as if there is an event beyond our control, or we are unable to supply the Products.
8.2. If we cancel your Order, we will contact you and refund you any money you have already paid for such Products.
8.3. Except we are required by law, we will not be liable to you, or any other person, for any loss, damage, cost or expense suffered as a direct or indirect result of cancellation of your Order, whether in contract, negligence or any other tort, equity, restitution, strict liability, under statute or otherwise.
9. RIGHT TO CANCEL
9.1. Under the UK’s consumer rights laws, you have a cooling off period of 14 “working days” during which you are entitled to cancel your purchase if, for any reason, you decide you no longer want the item from the date the contract is concluded (i.e., the date we send our Order Confirmation email).
9.2. We will respond to all requests within 5 working days.
9.3. In order to rely on your right to cancel, you must return your Products within 14 days of Purchase, the Products must be:
9.3.1. returned as new (in their original packaging, in a re-sellable condition, complete and as purchased);
9.3.2. accompanied by a valid proof of purchase; and
9.3.3. returned to us within 14 days of purchase.
9.3.4. To initiate a return please simply contact us using [email protected] or use our returns form.
10. DAMAGED OR DEFECTIVE PRODUCTS
10.1. If you have received a damaged or defective Product, please email [email protected] within 7 days of delivery and attach pictures of the damaged item so that the damage can be checked.
10.2. Please do not dispose of the item until you have heard back from us. No complaint can be considered unless clear proof can be given that the Product(s) are faulty or damaged.
10.3. We will respond to all complaints within 5 working days.
11. RISK AND TITLE
11.1. The Products will be at your risk from the time of delivery.
11.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
12. SPECIAL OFFERS, DISCOUNTS AND PROMOTIONS
12.1. We reserve the right to change, limit or terminate any special offers, discounts, and promotions at any time without notice.
12.2. All special offers, discounts, and promotions are subject to availability and may require you to accept additional Terms and Conditions which are hereby expressly incorporated into this Agreement.
12.3. We reserve the right to limit certain special offers, discounts, and promotions to one order per customer as defined by their email address and/or credit card address and/or delivery address.
13. OUR RIGHT TO VARY THESE TERMS
We reserve the right to revise these Terms at any time. Whenever we revise these Terms, we will keep you informed and give you notice of this by stating that these Terms have been amended and amending the relevant date at the top of this page.
14. WARRANTY
14.1. We warrant to you that any Product purchased from us through our website will, on delivery and for the following 12 months, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
14.2. We will at our option replace or refund the price of Products which you notify us are defective.
14.3. This warranty shall not apply to defects caused by misuse, neglect, accident, improper storage, installation or handling, frost damage, repair or alteration not carried out or authorised by us or the use of incorrect electrical supply voltage, contaminated water supply or unsuitable chemicals.
15. OUR LIABILITY
15.1. If we fail to comply with these Terms, we are responsible for the loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
15.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business for resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15.3. We do not in any way exclude or limit our liability for:
15.3.1. death or personal injury caused by our negligence;
15.3.2. any breach of the terms implied by section 17 of the Consumer Rights Act 2015 (title and quiet possession);
15.3.3. any breach of the terms implied by section 9 to 11 of the Consumer Rights Act 2015 (satisfactory quality, fitness for purpose and description); and
15.4.4. defective products under the Consumer Protection Act 1987.
16. COMMUNICATIONS BETWEEN US
16.1. When we refer, in these Terms, to “in writing”, this will include email.
16.2. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email. We will confirm receipt of this by contacting you in writing, normally by email.
16.3. If we have to contact you or give you notice in writing, we will do so by email to the address you provide to us in your Order.
16.4. Please note that any notice given by you to us, or by us to you, will be deemed received and properly served immediately when posted on our website, or 24 (twenty-four) hours after an email is sent.
16.5. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
17. FOOD SUPPLEMENTS DISCLAIMER
17.1. All products presented on our website are food or dietary supplements. The content on our website is only intended to inform and for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional.
17.2. A food supplement is a product that is intended to supplement the normal diet with nutrients or other vital substances which have a nutritional or physiological effect. Food supplements are intended for ingestion in pill, capsule, tablet, powder, liquid or similar forms in a certain dosage.
17.3. You should not use the information on our website for diagnosis or treatment of any health problem or as a substitute for medication or other treatment prescribed by your physician or health care provider.
17.4. You should consult with a physician or healthcare professional before starting any diet, exercise or supplementation program, before taking any medication or food supplement, or if you have or suspect you might have a health problem.
17.5. We are not responsible for any statements, claims or directions of use that various manufacturers make about their products.
17.6. We cannot be held responsible for side effects or health damages which may occur from the use of products offered on our website.
17.7. Food supplements are not a replacement for a varied and balanced food intake and a healthy lifestyle. The recommended daily dose of a food supplement does not have any side effects in healthy adults. If you suffer from an illness you should discuss the use of a food supplement with a doctor. Food supplements should always be stored out of reach of small children.
18. SKIN CARE AND PERSONAL CARE PRODUCTS DISCLAIMER
18.1. By purchasing skin care and personal care on our website you recognise and accept that:
18.1.1. products may contain essential oils, butters and oils from natural nuts, seeds and fruits, as well as soy, dairy, honey pollen or wax from bees, shellfish and eggs
18.1.2. products that contain all natural ingredients, can cause skin reactions in susceptible individuals, especially if the products contain essential oils.
18.2. If you have any allergies, medical conditions or are pregnant, please read the product label carefully and consult your healthcare professional prior to use.
18.3. If use causes an adverse skin reaction, then discontinue use immediately, and see your doctor or pharmacist if no relief comes from rinsing the affected area in cool water or you are concerned about any side effects you may have whilst using skin care and personal care products.
18.4. We recommend that people who are pregnant, have medical conditions, allergies, sensitive skin and/or other skin concerns perform a patch test and/or consult a healthcare professional prior to use.
18.5. Discontinue use of any product should irritation occur.
18.6. Our skin care and personal care products are for external use only.
18.7. Skin care and personal care products are not intended to be a substitute for medical treatment.
18.8. We give no warranty of any kind, express or implied, including but not limited to the implied warranties as to merchantability, fitness for a particular purpose and non-infringement, nor shall we be liable for any damages, including consequential damages of any kind that may result from the use of skin care and personal care products.
18.9. We accept no responsibility for incorrect use of information or skin care and personal care products.
18.10. We are not responsible for any statements, claims or directions of use that various manufacturers make about their products.
18.11. We cannot be held responsible for side effects or health damages which may occur from the use of products offered on our website.
18.12. All facts, details and recommendations on this website or about skin care and personal care products are provided for information purposes only and are not intended to diagnose, prescribe or replace the advice of healthcare professionals. You should always review the ingredients for skin care and personal care products to avoid potential allergic reactions.
19. EVENTS OUTSIDE OUR CONTROL
19.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
19.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
19.2.1. strikes, lock-outs or other industrial action;
19.2.2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
19.2.3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
19.2.4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
19.2.5. impossibility of the use of public or private telecommunications networks; and(f) the acts, decrees, legislation, regulations or restrictions of any government.
19.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
20. OTHER IMPORTANT TERMS
20.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.
20.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
20.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
20.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
20.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
20.6. No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.
20.7. These Terms and any document expressly referred to in it constitutes the entire agreement between us regarding their subject matter, and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to that subject matter. You agree that you shall have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in it. You agree that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms or any document expressly referred to in it.
20.8. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
20.9. These terms and conditions and the relationship between you and us shall be governed by and construed in accordance with the Law of England and Wales. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such dispute or claim. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.